Terms & Conditions | drinkjuiceaday
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Terms & Conditions

Agreement

Introduction

Thanks for accessing our website at www.drinkjuiceaday.com.  We thank you for your interest in Juice A Day LTD (“our” or “we” or “The Website Owner”) and our services (“us” or “The Service”).

Please read the following terms and conditions carefully as the provision of this schedule is applicable to everyone who accesses or uses www.drinkjuiceaday.com and our services. You are indicating your legal agreement to be bound by and to adhere to the following provisions, including any schedules, exhibits and related materials that are attached and/or incorporated by reference (collectively, the “Service Terms”).

By using this website and online ecommerce store, including placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated on 1st February 2017.  Please review these Terms & Conditions as they may change from time to time, and it is up to you to check the provision of these Terms & Conditions regularly. If at any time you do not wish to accept these conditions then you may not use this site.

You can contact our Customer Service team at any time using the contact details on our website.

1.0 Service Terms for Online Ecommerce Store

You are responsible for all actions taken under your username, by you or any other person. It is your responsibility to keep your username and password safe. You should not disclose or transfer your username or password to any other person. If you become aware of your account experiencing unauthorised access, you must notify The Website Owner immediately of unauthorised use of your username and password.

You warrant, represent and undertake that any information, which you provide when you register for an order, shall be up to date, true and accurate in all respects, and you agree to notify The Website Owner of any changes to such information.

1.1 Product Descriptions and Product Information

All products displayed and represented via The Service are available only whilst stocks last. By agreeing to the Service Terms you accept the information displayed is for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Reliance of material on this website is at your own risk as we are not responsible if information made available on this site is not accurate, complete or current.

Every effort has been made to reflect product colours as accurately as possible. However, due to difference in monitor display and resolution, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product. All drawings, photos, descriptive matter, specifications and advertising issued on this website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

We reserve the right to modify the contents and of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

1.2 Purchasing Products

Displayed prices are quoted in UK Pounds Sterling inclusive of VAT, and are valid and effective in the United Kingdom only. Payment can only be made in UK Pounds Sterling at this current time.

Where there is a delay or likelihood of delay in the supply of products, we advise you as soon as possible. You may either wait for the product to become available, cancel your order or choose a replacement product.

Any orders you place with us will not be accepted and no contract will be formed between us until goods have been paid for, including all applicable charges in full. No payment shall be deemed received until we have received payment in cleared funds.

All prices shown are valid per person per individual arrangement.  With the nature of produce and seasonal price fluctuations, currency fluctuations and fuel prices, changes are frequent and unpredictable. We do our best to keep our prices constant as published. From time to time we may have to adjust our pricing to reflect significant cost changes on our operations side. Juice A Day LTD reserves the right to introduce promotions at any time. All bookings made prior to a promotion being introduced cannot be changed to that of the promotion. Juice A Day LTD reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Juice A Day LTD shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so. Juice A Day LTD reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

1.3 Payments

We may refuse to accept an order:

(a) where arrangements are not available;

(b) where we cannot obtain authorisation for your payment;

(c) if there has been a pricing or product description error; or

(d) if you do not meet any eligibility criteria set out in our terms and conditions

Only one credit/debit card per booking can be accepted.

Juice A Day Ltd use Stripe to collect and process transaction information. The Stripe security policy can be found here.

We will confirm acceptance of your order on receipt of cleared funds by email (where a valid email address is provided). We reserve the right at all times and at our sole discretion to refuse to accept any orders. Please note confirmation of payments received and commencement date will be sent to you in writing, our most common form of communication for this is email.

If your order has already been dispatched, please read our returns procedure.

1.4 Delivery

Please understand that our drivers will be strictly advised to never leave juice unattended. We will attempt to contact you on the telephone number you provided and it is your responsibility to ensure you are available at this number. Your juices will be sent back to us if no one can sign for the delivery. Re-delivery will be done at the client’s expense.

If you request a porter or neighbour to sign for your order it is your responsibility to remind them that the juices need to be removed from our box and refrigerated immediately.  Once we make the delivery, Juice A Day LTD cannot be responsible for your juices left to spoil or be stolen.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, supplier failure, strikes, vehicle breakdown, traffic, we cannot accept liability for any inconvenience or loss this causes.  We will not charge you for products that we have not delivered in accordance with these terms and conditions.  Otherwise our liability in respect of incorrect delivery is limited to the price of your original order.

You are responsible to inspect your delivery when you receive it. If there are any defects, you may notify us by calling or emailing us using the contact details on our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.

1.5 Health & Allergies

We regret to inform that we are unable to deliver to those who have allergies that result in anaphylactic shock or diabetics who are insulin dependent. Juice A Day LTD juices’ are made in a kitchen that contains nuts and celery.  In ordering from us you represent that you do not have a nut allergy and you acknowledge that we cannot be responsible for any reaction that you may have to nuts or any other ingredient.

Juice A Day LTD does not aim, nor claim, to cure, diagnose or treat any illnesses. While the website and other information that we may send you provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific requirements. All allergies medical conditions, prescription medication and recent surgeries or procedures must be fully disclosed before you purchase with www.drinkjuiceaday.com.

Our products have been treated with High Pressure Processing (HPP) to inhibit bacteria growth in raw foods and beverages and make them safer to drink. The juice, which is already bottled when it undergoes HPP, does not come in actual contact with pressure. Although HPP gives our juices a shelf life of 30 days, it is widely regarded as superior to heat pasteurisation (which is how most juice products are processed) in maintaining nutrition and flavors from raw ingredients.

1.6 Gift Vouchers

All Gift Vouchers are valid for 12 months from the date issued on the voucher. Gift vouchers cannot be refunded in total or in part and cannot be replaced by Juice A Day LTD if lost or stolen. All Gift Voucher purchases need to be pre-booked. When making a booking with a gift voucher a valid credit card number will be taken to secure the reservation.

1.7 Credit Card Misuse

The majority of card issuers either cover all the charges that may result from unauthorised use of your credit card or debit cards, or may limit your liability to £50. Juice A Day LTD will take all reasonable care to keep the details of your reservation and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when booking with www.drinkjuiceaday.com

1.8 Acceptable Use

You acknowledge that you are responsible for all communications sent via or to this website and agree your use of The Service for private, proper and lawful purposes only.

You will not carry out any act or omission or procure any act or omission that would:

  1. Damage, delay, interrupt or impair the use of this website of it’s software;
  2. Cause any illegal, offensive, defamatory material to be placed on or associated with this website;
  3. Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; or
  4. Cause any inconvenience to Juice A Day Ltd, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’).

In the event that you breach any of these conditions, you will indemnify Juice A Day Ltd, its employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

1.9 How we use your information

When you give us information, it may be used for a number of different purposes which are listed below.

  1. Administration of the site: Some of the basic information you give us is necessary for us to operate our service for you, such as knowing your full name
  2. To enable customer services: We ask for your contact details, such as your email, to enable us to resolve any queries you may have about using the site and for us to notify you about your booking
  3. Direct marketing: If you have agreed we can provide extra services, such as emails about new products, services and promotions
  4. No Sharing data: We do not pass on your personal details for marketing purposes to any third parties.
  5. What to do if you do not want to receive information: You have the right not to receive marketing information if you do not want it. To opt out of receiving information from Juice A Day LTD, you should follow the ‘unsubscribe’ link on your emails.

2.0 Copyright

All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Juice A Day LTD. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Juice A Days prior written consent is strictly prohibited.

3.0 Additional Conditions

Any contract between you and Juice A Day LTD whether for use of the site or in relation to services through the site will be governed by the laws of England and Wales and both parties, (you and Juice A Day LTD) submit to the non-exclusive jurisdiction of the English Courts. Contents on this website are directed solely at consumers who access this website from the United Kingdom. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Juice A Day LTD has taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Juice A Day LTD disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

4.0 Limitation of Liability

We will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement. We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.

5.0 Indemnity

You agree to indemnify and hold The Service and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or rights of a third party.

Any copyright or other intellectual property in The Service is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of The Service except in accordance with this agreement.

The following acts are forbidden under the limited license granted to you:

  1. You may not incorporate any part of The Service into any other work or publication, including incorporation into an electronic work without our prior written consent.
  2. You may not frame The Service within any website controlled by you.

6.0 Termination and Suspension

We may immediately issue a warning, suspend or terminate your registration and deny your access to all or part of the Service or refuse to provide The Service to you without notice if:

  1. You are in breach of any provision of this agreement;
  2. We cannot, for any reason, verify or authenticate any information you provide to us; or
  3. We believe that your actions may cause legal liability for us, you, or any other user.

7.0 Notices

Any notice which we are required to give to you regarding the services, may be sent by e-mail or second class post to the address provided by you on registration (or as amended from time to time).

Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a failure notice that the e-mail address is invalid is received. Registered mail and second class post will be deemed received 5 days following the date of mailing.

8.0 General 

The agreement sets forth the understanding and agreement between us.

We may amend the provisions of these Terms and Conditions at any time by posting an amendment on The Service. Any amended provision will govern new and registrations from the date that it is posted and existing registrations after the expiry of 14 days following the date of posting.

Nothing in this agreement shall create or be constructed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

You cannot assign this agreement but we may assign it at our sole discretion.

Our failure to act with respect to a breach by you or others shall not be considered as a waiver or our right to act with respect to subsequent or similar breaches.

Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. This does not affect any right or remedy generally available to such a third party in law or otherwise.

Privacy Policy

Date of last revision: 1st February 2017
This privacy policy governs the collection, storage and use of personal data collected by Juice A Day LTD (“the Website Owner”). It provides you with details about the personal data we collect from you, how we use your personal data and your rights to control personal data we hold about you. Please read this privacy policy carefully – by accessing or browsing this website and network (the “Services”), you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use the Services.
Who we are
This ecommerce website is made available to you by Juice A Day LTD. We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us.
How we use your data
When you place an order via the website we collect your name, address, payment details, email and telephone number. We need this information to process your order and let you know if there are any delays and problems. We also use your email address to contact you about our latest special offers and promotions.
Storing your data and accuracy
The data we collect about you will be accurate and up to date wherever possible. We want to make sure we get in touch with our customers in the best possible way. If you don’t wish to receive communications from the Services via post, fax, telephone or e-mail please opt out of any of these communication tools.
Data is stored on our Host Server and is password protected. When placing an order, sensitive data including credit card details are transmitted via Secure Socket Layer (SSL) encryption. We only process your payment when you confirm your order during the checkout process. The Services do not hold this sensitive data after your order has been processed.
How we may store and use your information
We (or third party data processors acting on our behalf) may collect, store and use your personal data listed above for the following purposes:
1. to make the Services available to you and to provide you with content which is tailored to your individual tastes;
2. to complete any purchases you make through the Services and to provide you with services that you request;
3. to further develop and improve the Services;
4. to maintain and support any customer account that you have with us;
5. to include (or to permit the inclusion of) advertising within the Services of our own and third party products, services and promotions that we or they think may interest you;
6. where you have given us your consent, to contact you (including by SMS and e-mail) with products, services and promotions which we think may interest you.
Other than as set out in this privacy policy, we will not disclose, sell or rent your personal data to any third party. However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. We may also disclose your personal data where we are required to do so by applicable law, by order of a court, by a governmental body or by a law enforcement agency. We may also disclose your personal data in the context of investigating or reporting any issue arising in connection with activity by you or content supplied or purporting to be supplied by you, to you or on your behalf that we reasonably believe could be unlawful or otherwise in breach of our terms and conditions.
Cookies
This website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by this website and which collect certain personal data about you. This enables us to tailor our service offering (including the website) to provide you with products and services which are more relevant to your individual tastes. However, you may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of the Services. As each website browser is different, please visit your browser’s “Help” menu to learn how to change your cookie preferences.
Security
Whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
Your rights
You have the following rights:
1. the right to ask us to provide you with copies of personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
2. the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
3. the right to opt out of any marketing communications that we may send you.
4. If you wish to exercise any of the above rights, please e-mail us via the contact form page.
Third party sites
This website also contains links to other third party websites over which we have no control. Please note that this privacy policy applies only to the personal data that we collect through this website and we cannot be responsible for personal data that third parties may collect, store and use through their independent websites. You should always read the privacy policy of each website you visit carefully.